# AI Help Centre FAQ: Answers From Approved Sources

Your help centre should answer the questions customers actually ask, in language they understand. Feed AI an approved source set and anonymized question themes. Draft short answers that distinguish known product behavior from account-specific support, with an owner and revision date for each article.

## Your brief

1. Collect recurring support questions as anonymized themes. Remove ticket identifiers, account data and private conversations unless use is authorized.

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2. Provide current approved product steps, plan limits and policy links. Date the source set and mark answers not yet documented.

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3. Define support channels, escalation rules and the person responsible for maintaining each answer. Confirm which screenshots can be published.

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## Prompt

Create a help centre FAQ from [approved sources and question themes]. For each question give a direct answer, numbered steps where needed, prerequisites, source reference and escalation path. Mark unsupported policy details as needing approval. Do not invent refunds, free credits or account-specific entitlement. Include an article owner and review date field.

## Illustrative example

Illustrative question: ‘Why can’t I export my file?’ The answer first checks the current workspace state and supported export option. It asks the customer to contact the approved support channel with a non-sensitive error description if the issue persists. It does not claim every plan includes every export or ask the customer to send a password.

## Acceptance checks

- [ ] Can each answer be traced to a current product source or approved policy?
- [ ] Are account-specific decisions and undocumented terms clearly routed to support rather than guessed?
- [ ] Can someone follow the steps and find the next action without exposing private information?

Do not publish an AI-generated refund policy or usage limit just to fill an FAQ gap. Assign the missing decision to the product or policy owner and update the answer after approval.

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Brainbaby · https://brainbaby.ai/blog/ai-customer-help-centre-faq

CC BY 4.0 — https://creativecommons.org/licenses/by/4.0/